Delivery & Returns Information

Vermarc UK only ships to UK addresses

Standard shipping in the UK will be free of charge. Next day shipping will be charged at £5.99. We despatch on weekdays only. We send all items by Royal Mail or Interlink. Other couriers may be used at our discretion.

We reserve the right to charge additional shipping charges, if the order consists of multiple items or exceeds volumetric weight restrictions.

Shipping Charges

UK Standard Shipping Free
UK Next Day ordered before 4pm £5.99

 

Returns

We offer a "no quibbles" guarantee on all purchases meaning that if for any reason you are unhappy with your purchase, for example if the item you have ordered is faulty, defective or you've had a change of heart you must return it to us unused and in the original packaging and condition within 7 days for a prompt replacement, exchange or refund.


Where an item has been specially ordered for a customer and the item is then returned either for a refund or an exchange, a stock in fee of 20% of the value of the item will be applied.

Refunds: 

All goods carry a no quibble money back guarantee, simply send us back your un-wanted goods along with your proof of purchase and we'll credit you upon receipt. Postage cannot be refunded, only the goods in question, this applies to both parties, our postage cost will therefore be deducted from the refund. We accept the return of items only if they are unopened and in their original condition and within 7 days, we will then issue a full refund.

Defective items:

You can always return items if they are defective.

Please note:
We only accept returns of items that have been opened if they are defective.

Delivery charges / Returns / Warranty Returns: 

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges up to £3.99, incurred in sending the error/defective item to us,  this only applies to the UK and not International orders. We would recommend using Royal Mail Recorded Delivery as we cannot be held responsible for any losses.

If you are returning an item because of a warranty issue or repair, you are liable for the return cost of the item to us. We will cover the cost of the replaced/ repaired item back to you, this only applies to the UK and not International orders.

You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange due to change of size/colour a further postage and package charge will be made.

If items being returned from outside the UK are subject to Customs charges, these charges will be met by the customer.

To return an item: 

To return an item, please enclose a note with your full address and giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original packaging (if any), with all manuals and accessories.

Address for all returned items are:

Vermarc UK
Chicken Cyclekit
Unit B2, Cherrycourt Way
Leighton Buzzard
Beds
LU7 4UH
VAT No. 220473304

Returns lost in transit: We cannot be held responsible for packages lost in transit as you are responsible for returning the item(s) to us. We strongly recommend that you are adequately insured and that you send the package by either Recorded/Special Delivery, depending on the value of the product/s you are returning (check with the Post Office). Please keep your proof of postage until you have received your replacement or refund. This returns policy does not affect your statutory rights.